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Financial and Billing Resources

We genuinely enjoy caring for you and your family unconditionally. With that said, we do understand that there are often points of frustration when it comes to financial or billing matters. Our team that cares for you are not experts at the nuances of health plans, deductibles, co-pays etc. We aim to provide you with exceptional care as that is what we are experts at. With that said, as mutual respect, if you do have any billing or financial questions, please contact our billing department versus directing those questions to your provider(s). 

If you are participating on the membership track, please contact our office directly and our team will help you; this track is not part of PRIVA. If you have other billing questions, please use the resources below to find the answer you need.

Useful Definitions 

It is understandable how complex health plans are these days so with that said we've listed out a few definitions but we always encourage you to contact your health plan directly with questions you may have. It is your responsibility to understand your plan and the details behind it since the selection of the plan is generally made by yourself or policy holder.

Deductible-  A deductible is the set amount you pay for medical services and prescriptions before your coinsurance kicks in fully.

Co-pay - A copay is a set rate you pay for prescriptions, doctor visits, and other types of care.

Co-insurance - is the percentage of costs you pay after you've met your deductible.

Generally, the lower your monthly premiums, the more out-of-pocket expenses you will have to pay before the insurance begins to cover your bills.

Card on file agreement

It is our mandatory practice policy to keep a active credit card on file. We do accept and keep the card securely on our platform. The card is used to cover co-pays, deductibles, costs that aren't covered by your health plan. 


Billing Information

Help & Support

If you have a question or are looking for additional information, we’d love to assist you. Check out our resources below about billing and refunds.


For General Assistance Over the Phone

Call (888) 774-8428 during normal business hours 8:00 a.m. to 6:00 p.m. ET.

Frequently Asked Questions:

For billing information and FAQs, click here.

For refund information and FAQs, click here.

Financial Policy (PDF) - This form advises patients of their complete financial responsibility for all medical services received without regard to insurance eligibility or coverage determinations.

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