As mutual respect, if you do have any billing or financial questions, please contact our billing department versus directing those questions to your provider(s). 

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If you are participating on the membership track, then you can contact, please contact our office directly and our team will help you; this track is not part of PRIVA. If you have other billing questions, please use the resources below to find the answer you need.

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Card on file agreement

It is our mandatory practice policy to keep a active credit card on file. We do accept and keep the card securely on our platform. The card is used to cover co-pays, deductibles, costs that aren't covered by your health plan. 

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Billing Information

Help & Support

If you have a question or are looking for additional information, we’d love to assist you. Check out our resources below about billing and refunds.

 

For General Assistance Over the Phone

Call (888) 774-8428 during normal business hours 8:00 a.m. to 6:00 p.m. ET.

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Frequently Asked Questions:

For billing information and FAQs, click here.

For refund information and FAQs, click here.

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Financial Policy (PDF) - This form advises patients of their complete financial responsibility for all medical services received without regard to insurance eligibility or coverage determinations.